Our commitment to you
- Patients will be treated confidentially and with courtesy.
- We will respect your privacy, dignity, religious and cultural beliefs.
- We will aim to keep you informed of the service we offer and any appropriate information that affects your health and treatment.
- All doctors and nurses will aim to begin their surgeries and clinics on time. Where there is a delay we will endeavour to give an explanation and offer an alternative appointment.
- We will offer an urgent/emergency appointment with a doctor on the day you request it if you feel your condition warrants it.
- We aim to have authorised repeat prescriptions ready for collection within two working days and dispensed within four working days.
Your commitment to us
- If you cannot keep your appointment please cancel in advance to allow others to be seen.
- Please reserve urgent appointment for medical emergencies that cannot wait until the next day.
- Individual appointments are for one patient and one problem only. If you feel you may need a longer appointment please inform the receptionists.
- Only ask for a home visit if you are unable to get to the surgery because of illness or disability, not because of lack of transport.
- Outside of normal practice hours we request that you only telephone the Out of Hours Service in the case of medical emergency.
- Please remember to request a repeat prescription in good time especially at bank holiday times.