Online Triage

Patients can send a non-urgent enquiry, request a fit note and request repeat medication by clicking on the image opposite. 

Please allow 48 hours for a response to all enquires and allow the normal 72 hours for prescriptions to be actioned.


Urgent Appointment

Should your problem be of an urgent nature, the Practice has a number of emergency appointments available each morning and afternoon Monday to Friday.

  • phone us on 01455 282599 Monday to Friday from 8:15am

Every effort will be made to ensure you are seen on the same day. 

Routine Appointment

To request a routine appointment in the next 7 days:

  • book online via the link at the top of this page
  • phone us on 01455 282599, Monday to Friday during normal working hours.
  • visit the surgery and speak with a receptionist during normal working hours.
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

If you wish to be seen by a specific doctor, please mention this at the time of telephoning. It is advisable to be reviewed by the same doctor if you have already been seen for a particular problem.

A normal appointment time is 10 minutes. If you require more time than is allowed by a routine appointment please ask the receptionist to allocate a longer appointment for you. Please also note that an appointment is for one person and one problem only.

Nurse Appointments

The Practice has advanced nurse practitioners, nurses and healthcare assistants offering appointments Monday to Friday.

Click here to see what conditions they can help with

Home visits

We encourage our patients to come to the Surgery where we have the medical equipment and facilities available, but we appreciate this is not always possible. If you do need a home visit, you can help us by calling Reception before 10:30 am. 

The number to ring for a home visit is:

  • 01455 282599 for Broughton Astley Surgery
  • 01455 209286 for the Ullesthorpe Surgery

You may only request a home visit if you are housebound or are too ill to visit the Practice. Your GP/Advanced Nurse Practitioner will only visit you at home if your medical condition requires it and the GP/Advanced Nurse Practitioner will also decide how urgent a home visit is. Please be prepared to provide suitable details to enable the Doctor to schedule home visits.  Please note that visits are also carried out by the Acute Visit Service where deemed appropriate. 

You can also be visited at home by a Community Nurse if you are referred by your GP/Advanced Nurse Practitioner. You should also be visited at home by a Health Visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years of age.

Enhanced Access

There are a number of 'Enhanced Access' appointments available to see a GP, Advanced Nurse Practitioner, Practice Nurse or Health Care Assistant in the evenings (Monday to Friday) or on a Saturday.

Please note that these appointments will NOT be in your usual GP Practice and may not be with your usual GPs, Advanced Nurse Practitioner or Nurses.

Depending on the presenting symptoms you may be offered an appointment with an Advanced Nurse Practitioner, instead of a GP.

The clinician you see will be able to access relevant sections of your medical records and will communicate what has happened during your appointment back to your usual GP Practice.

These appointments will be available at the following locations:

  • The Centre Surgery, Hinckley Health Centre.
  • Newbold Verdon Medical Practice 

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

If you cannot attend an appointment for any reason please inform us as soon as possible to allow us us to allocate the slot to someone else. 

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system via the link at the top of this page
  • phone us on 01455 282599, Monday to Friday from 8:15am
  • send a text to - 07985462036
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs